FAQs

We are a disability support and aged care provider who believes in fostering meaningful connections and empowering individuals to live fulfilling lives on their own terms. Through our community participation programs, engaging group activities, and assistance with household tasks, we strive to enhance the quality of life for all those we serve. We currently offer our services in South East Melbourne and Gippsland region.

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No. Your satisfaction is our priority. It's essential for participants to feel content with the quality of service they receive. Remember, any provider demanding a lock-in commitment is acting unlawfully. We encourage open communication and want you to feel empowered to ask any questions. If you're unsure about your NDIS payments or have queries, don't hesitate to reach out. We're here to support you every step of the way!

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The National Disability Insurance Scheme (NDIS) is designed to assist Australians between the ages of 9 to 65 who face enduring and substantial disabilities.These disabilities span a wide spectrum, encompassing physical, sensory, cognitive, intellectual, and psychosocial challenges. 

To find out if you are eligible for the NDIS
please visit
www.ndis.gov.au/applying-access-ndis/am-i-eligible
or
call 1800 800 110 between Monday to Friday 8am to 8pm

Not all types of support required by a person living with a disability fall under the responsibility of the NDIS.

Some supports are funded by other areas of government (e.g. state health systems) or existing public/community services.

In general, the NDIS will fund reasonable and necessary supports that help a person living with a disability enjoy an ordinary life.

These supports and services fall into three categories.

Core

A support that assists with activities of daily living.

Capital

A support for an investment, such as assistive technologies; equipment and home or vehicle modifications; or funding for capital costs (e.g. to pay for Specialist Disability Accommodation).

Capacity building

A support that helps build independence and skills. Common examples of supports provided or funded by the NDIS include:

• Help with personal care activities and/or household tasks

• Home and vehicle modifications

• Assistive technology, aids and mobility equipment, including set up and training by skilled personnel

• Transport to enable participation in community, social, economic and daily life activities, e.g. workplace, gym or places of learning

• Support to find and keep a job

• Therapeutic supports like occupational therapy, speech therapy and behaviour support

• Health-related supports (as long as they are a regular part of your patient’s life and the need for them arises from a disability), e.g. continence, diabetic management, dysphagia, epilepsy, nutrition, podiatry, respiratory and wound and pressure care supports (see the Disability-related health supports page for full details).

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The National Disability Insurance Scheme (NDIS) aims to fund activities it deems essential for your full participation in life.

These activities span education, employment, social interaction, independence, living arrangements, health and well-being services, and even support for intimacy.

For the NDIS to consider funding, supports should meet the following criteria:

• Directly related to your disability

• Provide value for money

• Likely to be effective and beneficial for you

• Account for existing government, family, caregiver, community, and support network assistance

• Exclude day-to-day living expenses unrelated to disability support needs

When considering whether to request support, ask yourself:

• Does it help me achieve my goals, objectives, and aspirations?

• Will it enhance my independence?

• Does it promote my engagement in work or community activities?

• Will it develop my ability to participate fully in the community?
  
  

The NDIS follows operational guidelines to assess the suitability of specific supports for you.
If you have an NDIS plan or are updating an existing one, remember that assistance is available to help you determine which services can be covered within your budget.

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If you require assistance with scheduling periodic gardening or cleaning services, we are here to help. Please don't hesitate to contact us at contact@compassionatelivingservices.com.au or 0478 377 555. We look forward to providing our support.

If you wish to change NDIS providers, you have the flexibility to do so at any time. Click here to view a brief video on the process of changing NDIS service providers. Note, not all providers are required to be registered to the NDIS.

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Every business operates with distinct levels of overhead costs, which vary based on factors such as size and operational scale. For instance, start-up ventures may have different cost structures compared to well-established enterprises. Consequently, service providers may adjust their pricing accordingly to accommodate their unique circumstances. It's important to note that providers working with NDIA or plan-managed participants adhere to hourly rate limits set annually by the NDIS and Fair Work Commission. However, additional charges may apply, and these extra costs are typically borne by the participant.

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Feel free to reach out to us directly, and we'll be happy to assist you.
Contact us at contact@compassionatelivingservices.com.au or 0478 377 555

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